Member Services + Operations Coordinator (Part-Time)

About PeopleForBikes

PeopleForBikes (PFB) unites millions of Americans, thousands of businesses, and hundreds of communities to make every bike ride safer, more accessible, and more fun. Our mission is to get more people on bikes more often and make every bike ride better for everyone.

Nationwide, PeopleForBikes represents more than 325 supplier members and 1.4 million individual supporters. The U.S. bicycle industry contributes $88 billion annually to the U.S. economy and supports more than 780,000 jobs.

PeopleForBikes is composed of a Coalition, the U.S. bicycle industry's trade association, and a Foundation that supports and promotes bicycling's benefits while backing critical infrastructure projects and programs. This role primarily supports Coalition membership operations but will also assist with Foundation needs.

Position Overview

PeopleForBikes is seeking a part-time (approx. 10-20 hours week) Member Services Coordinator to support membership renewal and accounts receivable operations. This position will also support organizational operations as needed.

Coalition membership dues are based on annual sales figures that each member company reports to us. Collecting those figures and then collecting payment on the resulting invoices requires consistent, professional follow-up over a defined seasonal cycle. This is an execution-focused position. Success in this role is measured by consistency and responsiveness.

The ideal candidate is organized, comfortable with routine follow-up, professional in written communication with senior business contacts, and able to work independently within an established system. This is a great opportunity for someone who is seeking a professional part-time position with a set schedule. This position will report to the Director of Operations + People. The position is approximately 10 hours per week (3 work days). One day in the office per week. Work schedule will be by mutual agreement.

Key Responsibilities

• Collect member sales figures by building rapport with members and professional follow-up.
• Accounts Receivable Follow-Up: Review the Weekly AR Report and contact member past-due accounts.
• Owner's Manual License Renewals: Send renewal notification and payment link.
• Keep member records current in Salesforce.
• Maintain accuracy and timeliness of entries.
• Review and respond to membership@peopleforbikes.org email.
• Receive mail.
• Handle shipping requests.
• Assist with event communication and other department needs as requested.

Qualifications

Required:

• 2+ years in customer service, membership support, accounts receivable, bookkeeping support, or a comparable coordination role.
• Clear, professional written communication — this role corresponds directly with finance and executive contacts at member companies.
• Able to keep confidentiality.
• Comfort with consistent, structured follow-up over extended timelines.
• Working familiarity with Salesforce or a comparable CRM. Please highlight Salesforce experience on resume.
• Proficiency with Google Workspace.
• Familiarity with Claude AI and AI tools.

Preferred:

• Experience with QuickBooks or similar billing systems.
• Prior work in a membership or trade association environment.
• Interest in the bicycle industry, outdoor recreation, or advocacy.

Compensation and Benefits

This “at-will” position offers a competitive salary commensurate with experience. The hourly range will be determined by the selected applicant, with a range of $23.00-$26.00.

This position is not eligible for benefits.

At PeopleForBikes, our agreed-upon set of team norms are what drives us to do our best every day we show up to work. Our core purpose is to make life great and our core values are to put others first, including everyone, and it can always be better. We continually strive to build and strengthen our team, we work together effectively to serve our mission, and we have fun.

You don’t have to be an amazing bike rider to work here — what matters to us is a desire to work alongside passionate people improving the world through bikes (and hopefully you love bikes too).

To Apply

• Interested candidates should apply here. You will be contacted by a PeopleForBikes team member if your application is selected to move on to the next round.
• Due to volume, we will not respond to telephone or in-person inquiries.
• Applications without a cover letter will not be considered.
• The position is available immediately and will remain open until the position is filled.
• Interested applicants are encouraged to visit peopleforbikes.org for general information and organizational background.

Equal Opportunity

Our work to create safer, more comfortable, and more accessible places for everyone to bike starts with us. As an equal opportunity employer, we are committed to hiring a diverse workforce. You can find more on our hiring page here. We want our staff to be reflective of the backgrounds, experiences, and perspectives of the communities we serve and to create an inclusive work environment where employees and the communities we serve feel welcomed, valued, respected, and received. We believe that no matter who you are, where you're from, or why you ride, everyone can find joy on a bicycle.